Venmo Customer FAQ

We're sorry to hear you're experiencing this issue. If your direct deposit hasn't arrived in your Venmo account, it could be due to various reasons such as the deposit not being disbursed by your employer or the transaction being delayed by your bank. Please double-check with your employer to make sure they've processed the payment. Additionally, you should also check if the correct bank account details were provided. If everything is in order but the money still hasn't arrived, you may need to contact your bank or financial institution for more guidance. If none of these measures clear up the issue, you will need to contact Venmo directly using the most up-to-date contact information on this page.

To access your Venmo account with an old phone number, first, try logging in with your email address associated with the account and reset your password if necessary. If you're unable to recall the email or password, you need to contact Venmo support. They will verify your identity and help you regain access to your Venmo account. Navigate to this page's Venmo contact information for assistance. Always remember to update your account details such as phone number and email to avoid such issues in the future.

No, Venmo is not designed to be used to process credit card sales. It's primarily intended for payments between friends and people who trust each other. However, select businesses can use Venmo for customer transactions through a partnership with PayPal that incurs transaction fees. The current fee for receiving commercial payments is 1.9% + $0.10 per transaction, applicable to both debit and credit cards.

It sounds like you're encountering issues with a phone number already linked to a different Venmo account. As a security measure, Venmo only allows a phone number to be verified on one account at any given time. If you believe this is an error or that your number is being used on another account fraudulently, we recommend reaching out directly to Venmo. There is a link to the most up-to-date contact information right here on this page that you're viewing. They should be able to assist you in sorting out this issue.

Venmo itself does not directly support adding money from your bank account into your Venmo balance. Instead, it operates by drawing from your linked bank account or card when you make a payment. If you have an existing Venmo balance, it will be used first, but if there's not enough, Venmo will cover the full cost by extracting the remainder from your linked account. This is known as 'reload' and happens automatically. However, if you have a Venmo card, you can move funds into your Venmo balance to manage your spending. Always ensure your bank details are correct and that your bank allows transfers to Venmo.