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Groupon Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Groupon customer support.
Q:

How do I contact Groupon customer service?

A:Groupon does not have a customer service phone number, but you can contact them through live chat, X / Twitter, or their website.
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does Groupon offer 24 hour customer service?

A:Not by phone. But you can contact Groupon 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Groupon Customer Service

There are other ways to contact Groupon customer service besides the phone. Below we list them by medium, from most to least popular.

Groupon Customer Service Live Chat

groupon.com - Customer Service
You must log into Groupon first, then select "Continue Without Selecting an Order", enter your issue, then "Continue", then "Live Chat" (only available during business hours)
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Groupon provides this option.

Customer Service on X (formerly Twitter)

@GrouponHelpUS - Customer Service
Use this link to tweet to them for help
Mon-Sun 8am-6pm CST
Groupon, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

groupon.com - Customer Service
Log in and request a phone call
24 hours, 7 days
As a last, sometimes only, resort- Groupon customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Groupon?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Groupon, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is the Groupon refund policy?

The Groupon refund policy allows customers to receive a refund on any eligible voucher within the specified refund period. For Local Deals, customers can request a refund within 3 days of purchase, before the promotional value expiration date. For Groupon Goods, customers have up to 30 days after delivery to seek a refund. In the case of Groupon Getaways, refunds are available within 7 days from the date of purchase, unless stated otherwise in the Fine Print. Additionally, if a merchant goes out of business before the expiration date, customers can apply for a refund. Refunds are typically issued in Groupon Bucks, which can be used for future purchases on the site. However, certain refund conditions may apply, and customers are advised to review the specific terms and conditions on the Groupon website.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your account through live chat, phone or email. With these options, the support agents will guide you. Email is a great option if you need to keep details of your interaction with the support agents. Live chat, on the other hand, is perfect when you want help fast. If you have any issues when using Groupon, the support team will be happy to help. Contact them on the phone, live chat, or help forum.

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account by logging in, tapping their profile, and editing

Top Groupon customer problems and solutions

Click the link above to get answers to just about any Groupon customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Calling this Groupon Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 3, 2024

Groupon is an e-commerce company that sells discount coupons for products, services, travel and events. With billions of dollars in revenue annually, it isn't surprising that Groupon receives a lot of requests for customer support.

Groupon's Phone-Based Customer Support

It is not possible to call Groupon's customer service department directly. Instead, you will need to connect with Groupon via the customer service section of its website or mobile app. From there, you have the option of live chat with an agent, sending an email or requesting a call from a representative.

Why Do People Call Groupon Customer Support?

People contact Groupon customer support for a range of reasons, including:

  • Questions about offers and deals
  • Assistance with using Groupon offers
  • Technical support in using the website or mobile app
  • Concerns about merchants not honoring a Groupon deal

Best Practices for Calling Groupon Customer Service

It is not possible to call Groupon customer service directly. Instead, you must log in to your Groupon account via mobile app or on Groupon's website.

If you do not have a Groupon account, but purchased your offer as a site guest, you will need to enter your order number on Groupon's website so that you can access the customer support portal.

When communicating with Groupon about your concern, make sure you have copies of your original order and any vouchers that you received. This will allow you to reference what is on these documents during your conversation.

If you do request a call from Groupon, make sure that you can take notes during your conversation. Notes taken during your call can be useful if you have to escalate your case.

How Do People Feel About Their Calls to

Groupon Customer Support?

Many people express frustration with Groupon customer support, although some report that they were generally satisfied with the response that they received. There are a few areas of dissatisfaction that are most commonly reported by consumers:

  1. Because Groupon does not have a phone number that can be called directly, many individuals feel that it is difficult to get access to meaningful customer service. While it is possible to request a callback, many people are unhappy with this option.
  2. The second area of difficulty is that Groupon brokers deals between third-party businesses and consumers. In some cases, a third-party business may prove to be uncooperative, making it difficult for Groupon to assist a customer in achieving an acceptable resolution. This can force consumers to try and seek restitution from the merchant or service provider, which may result in the buyer being bounced back and forth between the two businesses.
  3. Some consumers complain that Groupon's customer service is often unresponsive and that agents rely on scripts rather than actively listening to callers and coming up with realistic solutions to problems.

Notable Media Reports

In one case, a prominent consumer advocacy journalist was approached by someone who purchased vouchers for tickets at an amusement park. While the Clearly stated that the offer was two tickets for one voucher, Groupon later sent out a "clarification" that the voucher was only good for one ticket.

Unfortunately, people had already paid for vouchers under the previous terms and neither the amusement park nor Groupon would address the problem. The consumer who sought help from the journalist was rebuffed by a customer service representative who would only provide scripted answers to her questions. Eventually, the negative publicity forced Groupon to honor the original terms of the offer.

What Kind of Issues Can Groupon Customer Support Resolve?

Groupon customer support can resolve a range of issues, including questions about the nature of Groupon deals, handling refunds or exchanges when permitted to do so, as well as providing technical support for Groupon's website or mobile app. In addition, communication with a Groupon representative can be useful in reporting fraudulent transactions.

What Can't Be Resolved by Phone With Groupon?

Because Groupon sells discount vouchers to customers on behalf of third-party companies, it cannot control the quality of products or services provided. If a purchaser is dissatisfied with the purchase itself (not the Groupon voucher), he may not be able to resolve the issue with Groupon.

What Can I Do If I Am Unhappy With My Call to Groupon?

If you are unhappy with your call with a Groupon representative, don't fret. You may still have options.

First, if you did not take notes during your original call, take a few moments to write down or type out what happened during your communication with a Groupon representative. This information can be useful in further contacts.

The next thing you can do is request another callback. Not all representatives are the same and some have more training and education than others. A more experienced representative may be able to resolve your issue.

If speaking to a representative doesn't seem to be getting you anywhere, try other approaches to working with Groupon, including reaching out over social media platforms or using its email or live chat options. Text-based communications have the advantage of providing you with a record of your communications, something that may be useful if you need to involve a third-party in your dispute.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

You came here to see Groupon's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Groupon agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Groupon anyways and help you with your issue. Over the last 18 months, 1,724,766 customers like you have come in search of a phone number for Groupon and helped us confirm they don't have one. Common reasons that people try to call Groupon customer support department include Order Never Arrived, Refund My Order, Change My Order, Voucher Code Won't Work, Update Account Info and other customer service issues. Rather than trying to call Groupon first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter or chat. Unfortunately, right now Groupon doesn't have any phone numbers. It's not always clear what is the best way to talk to Groupon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Groupon Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Groupon, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Groupon customers like yourself.

GetHuman does not provide call center services or customer support operations for Groupon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Groupon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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