We're sorry to hear that you're experiencing this issue. There could be several reasons why your games are not visible on your account. Check your Xbox console's storage to make sure your games are installed. They also might be tied to a different Xbox account; ensure you're logged into the right one. If you have purchased these games and they aren't showing up in your library, you might need to “Refresh” your games and apps. If your games were there as part of a subscription plan, like Xbox Game Pass, they might be gone because the subscription has expired or the game is no longer available on that service. If all else fails, please reach out to Xbox customer support for further assistance.
Asked Apr 23, 2024 12:46 PM