Just Press Zero

Just Press Zero

Companies have the right to use computers to answer their phone calls, and in some cases consumers are better served by computers than waiting for an available human operator.
However, the decision as to when to use a computer vs. a human operator should be made by the consumer. For example, the computer:
Does not know if the consumer is...

...elderly and intimidated by interacting with a cold piece of steel vs. making actual human contact with an operator who can empathize.
...a stroke victim and who has a speech impediment which makes it difficult to be understood by a computer.
...hard of hearing and who can not understand the flat intonations of a computer.
...calling from a bad cell phone connection or a noisy environment.
...already aware of the menu system and already knows that the computer can not handle her type of request.

Some of the above situations are not only frustrating and rob the consumer of valuable time, they also steal dignity away from that consumer, putting the needs of faceless corporations and their soulless machines above the needs of a live, breathing customer.
To see this in the words of consumers, see why we spend so much time and energy creating and maintaining this free site.

The gethuman™ website is Copyright 2005-2008 by Paul M. English; Updated Fri 17-Mar-2006 9:26 PM