Press one for assistance with your GameStop dot com order or product information. Press two for assistance with your GameStop Pro account or Game and Former magazine subscription. Press four for assistance with a gift card inquiry. Please press five to hear these options again."
"If you are calling for the status of your order, press one. If you are calling for the status of a replacement or refund, press two."
"Press one for inquiries concerning a store return. Press two for all other inquiries."
I had a problem with an order that I placed online. It said that it shipped, but when it arrived, there was another game in the packaging. This was an odd mistake and not one that I've ever seen happen. Of course, the holiday season is extremely busy, and apparently, some elf wasn't paying too much attention in the packing department. I wasn't quite sure how to deal with the situation, but I still wanted the game that I paid for, so I figured the best thing to do was call GameStop and talk to someone about how to get this fixed.
They probably have a lot of people calling their phone lines, especially since Christmas just ended. I may not be the only person who ended up in this situation, and there are probably people attempting to figure out how they can return things. Usually, you can't return games once they are open, and I'm sure that has caused some sticky situations with some angry customers. Despite that fact, I only spent about two minutes on hold, and that isn't bad as well, so if I had a new problem, I wouldn't hesitate to call GameStop again.
When I called, an automated assistant picked up the call and said, "Thank you for calling GameStop. To connect you to the person who can best assist you, please listen carefully and select from the following menu options. Press 1 for assistance with your GameStop.com order or product information. Press 2 for assistance with your GameStop Pro account or Gamer magazine subscription. Press 3 for assistance with a store-related inquiry. Press 4 for a gift card-related inquiry. Press 5 to hear these options again." I chose option 1 because I needed assistance with my order from the online website.
This took me to another directory, and there were around five options, but they went so quickly that I wasn't even sure what half of them were. This worked out in my favor, though, because I didn't know what to pick, and it automatically just transferred me straight to a hold line. It instructed me to "Please hold for the next available representative," which worked fine for me. I was on hold for about two minutes, listening to a calm guitar melody. Then Hector picked up the phone and explained that they would be sending me a shipping code to return the incorrect game, and once it was received, they would mail out the correct one. My only issue is that Hector had a really thick accent, and sometimes I had to ask him to repeat himself. Besides that, my problem was resolved, and the process was fairly simple.
This is GameStop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameStop agent. This phone number is GameStop's best phone number because 20,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-883-8895 include Missing order, Refund a Charge, Lost Gift Card, Gift Card Code Won't Work, Account Access and other customer service issues. The GameStop call center that you call into has employees from Texas and is open Mon-Sat 8am-10pm, Sun 8am-8pm CT according to customers. In total, GameStop has 3 phone numbers. It's not always clear what is the best way to talk to GameStop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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