How do I dispute an iTunes charge and get a refund?

In a nutshell: To request a refund for items purchased on iTunes or the App Store, log in to your account on reportaproblem.apple.com, select "Request a Ref

Introduction

Items bought from iTunes or the App Store may be eligible for a refund. If you see a transaction you don't recognize, feel free to request a refund from Apple to determine if the item purchased is eligible for a refund. Use your iPhone or any device that can access a browser to request for a refund. Read this guide for the detailed steps.

Report Your Problem to Apple

Use this link: reportaproblem.apple.com

Sign In To Your Account

Use your Apple ID when signing in.

How do I dispute an iTunes charge and get a refund? (Step 2)

Enter the Two-Factor Authentication

You'll receive this on your Apple device. Enter the 6-digit code.

How do I dispute an iTunes charge and get a refund? (Step 3)

Select Request a Refund

Under "I would like to", tap Request a Refund. You'll find all the products or subscriptions you bought from Apple on this page.

How do I dispute an iTunes charge and get a refund? (Step 4)

Select a Reason for the Refund

Tap Next

Select the Item You Want to be Refunded and Tap Submit

If you purchased a subscription and were already charged, you can also cancel it using your mobile phone. Go to Settings, tap on your name, and tap Subscriptions. Select the subscription you want to cancel and click Cancel Subscription.

Wait 24-48 Hours for the Update

When Apple approves your refund request, the funds might take a few days to return to your original payment method. You can also check the status of your refund. Follow the steps below.

Go Back To reportaproblem.apple.com

Sign Back In With Your Apple ID

Tap Check Status of Claims

You won't see this option if you haven't processed a refund yet.

Click Pending To See the Status of the Refund

Conclusion

If you used mobile phone billing in paying for the items purchased, it might take up to 60 days for your statement to show the Apple refund. For a store credit, it might only take up to 48 hours to see the refund in your Apple balance. For Apple Pay, credit and debit cards, Apple Cash, and other methods expect up to 30 days. Contact your bank or financial institution if you don't see the refund. Are you still having problems processing items you bought from the iTunes or App Store? Contact Apple's Customer Support today.

Why does GetHuman Write How-to Guides for iTunes Problems?

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