So I can route your call correctly, please choose from the following three options. For technical support, repair status, or iTunes billing issues, press one or say technical support."
For technical support, repair status, or iTunes billing issues, press one or say technical support. For help with a recent order, press two or say recent order."
Calling Apple was a fairly easy task, so I would definitely call them again. I had issues with my iTunes synching on my new iPad, but I was able to figure it out with the help of a customer service agent from Apple. It took me about 15 minutes in all to get the task taken care of, and only a few of those minutes were spent talking to the agent or on the directory tree. The other ten were in the queue to talk to someone, but I can understand why.
This phone line is not a direct line to iTunes support, but instead, a general Apple helpline. There are literally hundreds of reasons why people could be calling Apple. Some people may need technical support with their phones, tablets or laptops, while others may need help with digital products. Apple offers support for Safari, its app store, and dozens of other digital things such as ebooks, music, etc. Therefore, its support services are probably almost always in high demand. With that in mind, 15 minutes isn't too bad for adequate customer support.
When I first called, an automated voice stated, "Welcome to Apple; calls are recorded." It then went on to say, "I'm an automated system that can handle complete sentences, so tell me how I can help you." I then told it I needed help synching my iTunes account to my new tablet. It told me, "Support for iTunes and digital stores are available online. Please visit getsupport.apple.com. Would you like me to send that link to you?"
I told the automated voice no, and it asked, "How else can I help you?" I then said, "Talk to a customer support agent." It promptly repeated back, "Okay, I'll get you right over to our technical support to help with your iTunes question. Do I have your permission to send a confirmation message to your Apple devices?"
I said yes, and then it asked what service I was calling about. I told it I needed help with iTunes again, and it said, "Let me get you someone to help you. Please hold for an Apple support advisor." It also offered me my choice of hold music, with choices that included classical, jazz, popular music or silence.
I chose popular and listened to the theme song from Elemental. A second song started by Justin Beiber I think, and by the end of that one, someone picked up. It wasn't a bad experience at all.
This is iTunes's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a iTunes agent. This phone number is iTunes's best phone number because 389,370 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-676-2775 include Change Order, Download Trouble, Refund a Charge, Device Support, Dispute a Charge and other customer service issues. The iTunes call center that you call into has employees from Massachusetts, California and is open 24 hours, 7 dayss according to customers. In total, iTunes has 3 phone numbers. It's not always clear what is the best way to talk to iTunes representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for iTunes. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like iTunes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.